Content Ignite

[Resolved] Logging Outage

Fri, 12 Nov 2021 08:28:35 +0000

Investigating - We are investigating a potential issue that might affect the uptime of one our of services. We are sorry for any inconvenience this may cause you. This incident post will be updated once we have more information.

Issue Identified - Google Cloud services have published a known issue they are investigating: https://status.cloud.google.com/incidents/1xkAB1KmLrh5g3v9ZEZ7 This is causing our logging to fail, but ads will continue to load and monetise. Our dashboard may be running on the slow side as a side-effect to this.

Issue resolved - Things appear to be back up, just waiting on Google to confirm. Our reporting will be skewed for the duration of this outage, but this will not effect publisher revenue or payouts. A notification will be put up int the dashboard to explain the lower than expected stats.

[Resolved] Intermittent Logging Outages

Fri, 21 Aug 2020 08:10:41 +0000

Investigating - We are experiencing intermittent logging outages that last between 5 and 10 minutes. We are still investigating the cause. The outages are represented by the spikes in the graph below:

Investigating - We have only seen less than a handful of micro outages in the past two weeks, with measures to alleviate helping significantly. We are keeping this issue open as we have yet to receive a final verdict on the root cause from our infrastructure provider (Google). We will update once we receive further information.

[Resolved] Database Outage

Wed, 05 Aug 2020 12:29:00 +0000

Resolved - This incident has now been resolved. This issue would have effected impression reporting. We are continuing to look into the the cause of this issue, and will look to update you shortly on the cause and any consequences of the down time.

Update - We can confirm that all systems have been running stable since this issue was resolved. Customers will find a notice in the admin platform informing them of this incident.

SaaS customers will show no impressions during this outage, and will not be charged accordingly. P&P customers may see reporting discrepancies during this period, but earnings will not be effected.

The cause seems to be a system failure in our DBaaS, where no single event source could be detected. We will be monitoring performance and looking for ways to protect against this type of incident going forwards.

[Resolved] Short outage for system maintenance

Thu, 01 Mar 2018 10:00:00 +0000

Between 16:00 and 20:00 there will be two short outages while system maintenance is performed. We expect everything to be back online quickly

[Resolved] System outage

Wed, 28 Feb 2018 14:50:00 +0000

We have been made aware of a system outage as a result of a hosting failure. This was only for a 5 minute window and has now been resolved

[Resolved] System Maintenance

Tue, 27 Feb 2018 10:00:00 +0000

There will be a small 15 minute system wide outage while we apply some maintenance patches to our infrastructure. We expect systems to come back up quickly.

[Resolved] Database Maintenance

Tue, 23 Jan 2018 10:00:00 +0000

One of our database servers will be offline for no more than 15 minute for scheduled maintenance. Full service should be restored soon after.

[Resolved] Database Maintenance

Tue, 23 Jan 2018 10:00:00 +0000

Our DB servers will be taken offline one at a time for a period of about 5 minutes. This will have minimal impact on ad serving.

[Resolved] Outage of SSL support

Mon, 22 Jan 2018 15:54:00 +0000

Will be back up shortly